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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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melanie dunn

April 12, 2024

5  out of  5 rating by melanie dunn
"This agency has always been very responsive to my questions and needs. I recently spent quite a bit of time on the phone with Mia J figuring out how I could get the best auto insurance rates. She was very professional and knowledgeable."
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Tom Esposito

April 11, 2024

5  out of  5 rating by Tom Esposito
"Great service great experience great pricing they go the extra mile"
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Lauren Gogan

April 1, 2024

1  out of  5 rating by Lauren Gogan
"Cancelled my auto policy in February and 3 months later I still haven't received the check for my refund, despite calling multiple times. Extremely frustrated. Also one time I asked them for a quote for business insurance and they just never sent me the quote. Worst experience ever. I went to geico instead."
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Jason Connolly

March 18, 2024

5  out of  5 rating by Jason Connolly
"I had an overwhelmingly positive experience with Mia at Arlo Henderson's office! I was shopping for auto insurance through the typical do-it-yourself quotes online and comparing coverages and settled on a policy with State Farm. Arlo's office was selected as the default most likely due to the proximity of my address in Westchase. A few days had passed since I purchased the policy and since I had never been a State Farm customer before, I had some questions and called Arlo's office. Mia answered on the second ring (no keypad option games, no outsourcing to another country) and she was able to access my policy and answer my questions. She had also given me some additional information about some alternative coverages that State Farm offers and made complete sense for our family. She spent about an hour with me, taking time out of anything else she had going on and not rushing me off the phone. I called back the next day and had the same experience. I got through to Mia immediately upon calling and added another policy to my account, as well as transferred my homeowner's policy to their office. This type of customer service is getting very difficult to find these days. Mia was fantastic, knowledgeable and does what is best for her customers."
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Shannon T

February 28, 2024

5  out of  5 rating by Shannon T
"Mari Rivera was so kind in helping my father with his car insurance. She went above & beyond in answering all of his questions & concerns in full detail. We would definitely recommend other family and friends to use her in future insurance needs."
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Mo Doc

February 27, 2024

5  out of  5 rating by Mo Doc
"I recently had the pleasure of working with Mia at State Farm, and I must say, she was incredibly helpful throughout the entire process. Her professionalism and knowledge were evident as she patiently answered all of my questions and guided me through the various insurance options available. What stood out the most about Mia was her exceptional customer service. She took the time to understand my needs and concerns, ensuring that I felt confident in the decisions I was making regarding my insurance coverage. Mia's attention to detail and willingness to go above and beyond truly made a difference in my experience. Thanks to Mia's assistance, I was able to find the perfect insurance plan that suited my needs and budget. I wholeheartedly recommend Mia to anyone in need of insurance services. Her dedication and expertise make her an invaluable asset to State Farm, and I am grateful for her assistance. If you're looking for a reliable insurance agent who genuinely cares about her clients, look no further than Mia at State Farm."
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Jennifer McKenzie

February 26, 2024

5  out of  5 rating by Jennifer McKenzie
"Mia is extremely efficient and customer service oriented. She took her time to go over all my options and very thorough with the details and explanations, helping get the best possible pricing for everything. My family has been with State Farm for over 50 years and my with this particular agent for more than 15 when my agent retired. We feel very confident with them taking care of our auto and homeowners needs! It is very obvious that Mia takes pride in her work and puts her clients first. Thank you so much"
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February 16, 2024

5  out of  5 rating by GINNY KUBERNAT
"I had the best experience with Mia / Office Manager with Heritage issues. She went above and beyond with everything to resolve the issues. I would highly recommend her as representative! The best client service received in years!"
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Back to Florida

November 28, 2023

1  out of  5 rating by Back to Florida
"The receptionist, Mauri (sp?) was completely unhelpful and rude. She treated me as if my call for an insurance quote was a huge inconvenience. There are too many insurance salespeople to put up with being treated poorly. Go elsewhere."
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Hulsey Ebanks

November 6, 2023

5  out of  5 rating by Hulsey Ebanks
"These guys are great!! Always take care of me and my family!"
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John “Peelburreh” Dough

October 18, 2023

1  out of  5 rating by John “Peelburreh” Dough
"If you only knew how this office manager treats his staff and his language. Be warned."
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June 19, 2023

5  out of  5 rating by J M
"Arlo and his staff are great. I walked in before last years hurricane with some questions and ended up sitting down with him for about 30-45 minutes just talking about cars. His team is great and has won my loyalty for years to come."
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Christine Jackson

April 28, 2023

5  out of  5 rating by Christine Jackson
"Arlo and his team are amazing to work with! Very helpful and always available. Arlo was able to save me several thousand dollars on my home and auto insurance. My previous company was increasing my rates drastically and I was also having a hard time getting homeowners insurance. I called Arlo and he was able to help. Best call I made! I also recently needed proof of insurance and he emailed it to me in minutes. Highly recommend Arlo and his team!!!"
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Jennifer Johnson

November 15, 2022

5  out of  5 rating by Jennifer Johnson
"Michael at Arlo's office has been amazing to work with. He reached out to us and wanted to review our homeowner's policy and discussed auto insurance. He was able to save us money with two additional young drivers. We are happy to have everything under one policy now. Thank you, Michael, for all your hard work and spending time and answering all of our questions. Great office to work with!!!!"
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Maidelis Vega

November 15, 2022

5  out of  5 rating by Maidelis Vega
"Excelente trabajo y muy buen trato de la señorita Maria,muy complacida con sus atenciones"
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Jack Wood

November 14, 2022

5  out of  5 rating by Jack Wood
"Maria was awesome and very informative when it came to setting up my policy. She helped me find the best deal and I would recommend!"
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Maria Rosa Aguilera Brizuela

November 14, 2022

5  out of  5 rating by Maria Rosa Aguilera Brizuela
"La mejor experiencia con una oficina de seguros y con sus representantes. Especialmente con Miky, una atencion maravillosa. Te hace sentir en familia, muy amable y profesionale. Muy eficiente y se toma el tiempo para explicarme todos los procesos y encontrar la mejor opcion para mi."
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Ayden Morales

November 7, 2022

5  out of  5 rating by Ayden Morales
"Perhaps the most easy experience Ive had with customer service. Even though insurance is a nauseating thing, it is exceptional service that truly mitigates further woe. So grateful for the help I received, seeing as my policy was given maximum consideration and I received best quote possible through this careful procedure."
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Matt V

October 19, 2022

5  out of  5 rating by Matt V
"We wish that we could add more stars beyond the 5 because Arlo and his team go above and beyond. We've had 4 other State Farm agents over the years in the 5 other locations where we lived, and the Arlo Henderson team outshines them all!! They cover our auto insurance, but they have really been a steady hand for our homeowners coverage. Maria made dozens of calls on our behalf to help us ensure we had coverage over our new home. For as long as we live in Florida, the Arlo Henderson team will be our choice for all our insurance needs. Thanks Maria and Arlo!! We are so grateful for you."
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Jennifer Doyle

October 18, 2022

5  out of  5 rating by Jennifer Doyle
"I was contacted by Alejandra from this State Farm office. She offered to give me a quote on home and auto insurance. I decided to switch both my policies to State Farm mostly due to price, but the customer service was outstanding! Both policies were issued and I was able to get all my documents and make my payment in less than hour. Thank you so much!!"
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David Rittenour

September 27, 2022

5  out of  5 rating by David Rittenour
"Excellent service friendly staff"
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bob cushman

September 22, 2022

5  out of  5 rating by bob cushman
"Maria helped me get through all of my insurance issues after my father passed away. I had no idea what was involved in getting policies transferred but thanks to Arlo and Maria, everything I needed was taken care of."
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Jacquelin Lee

September 6, 2022

5  out of  5 rating by Jacquelin Lee
"I just transferred my auto insurance to another vehicle and Maria's service and attention to detail is wonderful. She very pleasant and attentive!"
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Hannah Guest

August 18, 2022

5  out of  5 rating by Hannah Guest
"Maria at Arlo's office has been amazing to work with! As was Arlo himself. We were having issues finding specific coverage here in Florida through other companies for a number of policies we needed. They were able to find us far better coverage than we had previously, for LESS money each month than we were paying before. Maria was incredibly responsive and kept me up to date throughout the entire process. We moved all of our policies to them and couldn't be happier! I've never seen an insurance office so attentive, knowledgeable and helpful!"
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Chris Curras

May 25, 2022

5  out of  5 rating by Chris Curras
"Great customer service and excellent pricing! If they needed to change anything, it would be the khaki's lol 😁"