Arlo Henderson

"I have had State Farm car insurance for as long as I remember. When I talk to other people about their car insurance , they always tell me how low mine is compared to theirs. Instead of increasing my payments, mine seems to go down. A few months ago my truck was stolen and the person who took it put some damage to it. My claim was so easy to do and within a 10 days I had a check to get it fixed. Arlo and his team are the best!!!!!!!"

"Michael Gonzalez with Arlo Henderson with State Farm is wonderful to work with. He is very knowledgeable and helpful with answering all of my questions. I would definitely recommend working with him and I will continue working with him for my future insurance needs."

"I had the ultimate pleasure of working with Michael Gonzalez & getting the policy I wanted was a piece of cake. I was met with options of different coverage levels & Michael knew what I was looking for and needed. I canceled my other insurance as he was able to get me a policy that provided me the coverage I was looking for. My previous insurer was going up on my rates yet again. Enough was enough! The process was seamless & the best experience I’ve had with any insurance policy. Glad to have Michael as my contact person & look forward to doing more business with him in the future."

"I wish I could say the same as everyone else but this specific agent and agency are not accountable, will not explain things about your policy, they will become combative with you when you ask for their assistance, they will never call you back, even after emailing, texting you saying they are going to call back soon. Marco has no sense of customer service, integrity, or personal accountability for himself, everything will be your fault, Cecilia will demand you sign documents with no explanation, just saying if you dont sign you will pay more, okay, more for what? Do I need the coverage? If I waited for this office, I would not be properly insured. Had to find another state farm agent that actually does live up to the standard. Never asked for anything more than the standard and that was too difficult for this agency. All this on top of them understanding that I am a wounded military member. So I would strongly advise my brother and sisters in arms skip this agent, there are more quality agents in the area, definitely not military friendly (unless you count a "thank you for your service" as being military friendly while violating most military morals). If you are looking for that Jake from State Farm experiences, Run from Arlo from State Farm!!!!! Stay safe, stay properly insured, be well!"

"I have my auto, home and liability with this agency. Never understood the world of insurance nor what coverage I had. Decided to come in for an insurance review with one of their agents. Come to find out they had already provided me with excellent coverage! Spending 30 minutes with them taught me a lot, including finding out they were looking out for me from day one. I really appreciate what they have done. Thanks!"

"This agency is incredible! I switched my autos from another company to State Farm. Several people in the area said this is the best agency in the Bay Area. My experience with Arlo and his staff confirmed this. There was a problem regarding my driver’s license that the DMV caused in error. They helped me navigate through this nightmare and successfully resolved the issue. The icing on the cake was they beat my prior insurance company’s rates! 100 stars out of 100!!!"

"(Translated by Google) Mr. Henderson helped me with all the services I had that of life insurance, expensive insurance and my card. Be satisfied with everything my help. I recommended that you talk to your work team why they are very friendly and are willing to answer all your questions, I recommend it! Thanks for everything! (Original) El señor Henderson mi ayudo con todo los servicios que tenia que de segura de vida, seguro de caro y mi tarjeta. Quede satisfecho con todo lo que mi ayudo. Yo recomendó que habla con su equipo de trabajo por qué ello son muy amable y están dispuestos a contestar todo su preguntas, se lo recomiendo! Gracias por todo!"

"This has been my insurance company for over 20 years. I have dealt with them both professionally and personally. I was amazed at how well they took care of the customer first. I ran a body shop. I cringed when a claim came in that was not State Farm. Don't need to name names. Arlo Henderson has been my agency for over 3 years. The level of integrity is excellent. 10 stars out of 10. If you take the time to listen, you will learn about your insurance products and be in a position to make an intelligent decision for yourself. They are not a call center like most insurance companies. They actually give a damn about protecting you, your family and your assets!"

"3 years I spent with this company and let me tell you how different and attentive their employees were back then. Recently I cancelled my policy last month because I was overcharged due to the incapabilities of the insurance agents that currently work there being unable to process a new car? I simply asked for a refund as I had been over charged and I was refused. I was told it would apply to the following month. Living paycheck to paycheck with two little children this wasn’t going to work so I cancelled my policy & went with someone much cheaper. Therefore the company owes me what they overcharged and what was remaining in my policy after I cancelled. Instead they decided to charge me again this month...I’ve called on numerous occasions with little to no response. I’m currently now owed in excess of 300 dollars that I probably won’t get back and an account almost in the negative due to their mistakes. Not sure what happened but 3 years of loyalty and never missed payments to have this happen is disgusting."

"(Translated by Google) All very professional and very well explained. No lies and above all very good attention from the beginning until the end. (Original) Todo muy profesional y muy bien explicado. Nada de mentiras y sobre todo muy buena atención desde el principio asta el final."

"If there was an optionn for no star that what i would put. This agent is a dishonest person who will lie to your face. I moved from Mo to Fl and in few months i am with this office my insurance keep going up no matter that nothing changed then i canceled one vehicle they still kept charging me for it until i was fed up with their lies and asked to be transfered to diff agent, since then they did not give me my insurance info and did not tell me where or who is my new agent until i finally canceled state farm amd went with diff company. My advise wven if u want state farm find u someone else"

"I have been with this office for 20+ years back when it was Tom Parson's office I feel every month they jack your premium's with no explanation with that being said I will take my business elsewhere . For not making any claims or having any tickets in my family I feel its a rip off .... Once I called in to cancel my insurance no apology or question why I canceled .. Goes to show there in it to collect your money and not be a help to you"

"I know people will say..”of course his wife is going to give him 5 stars!” But if I wasn’t married to him I’d give him more! Lol. Seriously, he is the consummate professional and if you go have a consultation with him about your insurance or financial goals and compare him to another you’ll know immediately who you want advising you and in your corner."

"Update 11/21/16 Monday. As per corp office who said there is nothing they can do I attempted to call my agent back after. It getting any calls this morning from them. I called at 2pm and got a voice mail saying they were not avail. I left my name and number for a call back and explained the situation and advised it was urgent. This was the first time they didn't answer when open during the day. I waited approx. 2 hours and got no call back. Still sitting here with allotments and things to do before 5pm and no car to do them intried again from my cell phone around 4:30pm. Again I got no answer and left a voice mail. Being odd I decided to use a different phone and call them. Of course now they happen to be avail just 5 min after I tried with my cell and answered my call. Odd how they aren't there when I call with my cell but are when it's a new number. Anyways maybe I just happen to get lucky in between a busy office day and get through. I spoke to Emily and explained the situation also noting I called twice and felt they were ignoring my calls. She didn't say anything to dispute it. After explaining the issue she said she needs to call Arlo as there was no proof I wanted them to keep my policy going until the 24th. I asked her why would I keep a renters policy active until the 24th but cancel my auto that makes no sense and should be evidence enough. So now it seems I have to jump yet again through hoops to fix this. I will continue to update as things progress until this is resolved. Friday 11/19/16 I'll update my rating when my policy is fixed. Called to switch due to lower cost and a few other issues. Had everything set to stop on 11/24. For letter today 11/19 saying my policy was canceled 11/16. Got no call back, no notice, nothing until today. I've been driving around for 3 days with no auto insurance. I'm sure I'll get a suspension notice in a few days from the state for. Or having car insurance with a registered tag. Called to fix it and they are closed until Monday and State Farm can't do anything to help me. Stuck at home all weekend had to cancel all the plans I had set when I was walking out the door and just happen to check the mail. To make matters worse my new insurance company said they can't move my policy to start today and since it lapsed I will now have to pay more for insurance for up to 3 years unless State Farm retroacts my policy for the days I wasn't covered. $150 more per year for lapse in coverage. I really hope they can fix this. This is a huge headache added to the few other smaller headaches. Like I mentioned soon as we fix this I'll update my rating. Update. Meant to get to this. In the end I think it all worked out. They gave me the policy for the days needed and didn't charge me anything additional. I changed from 1 star to 3 stars. I hate leaving bad reviews cause here is someone trying to build a business. It man you gotta have your finger on the pulse. But anyways thanks for fixing it."