State Farm® Insurance Agent Arlo Henderson

"Always a pleasure working with Arlo Henderson, Alejandra was excellent, professional and courteous, I’m glad I have them as my agent!"

"Arlo Henderson is the place to go for all your insurance needs. Competitive rates and excellent customer service. Their new acquisition, Nakib Chowdhury is exceptional, being knowledgeable, polite and reliable, you can’t ask for anything else."

"Alejandra, es la Mejor agente de seguros que e conocido super super recomendada van a ojo cerrado"

"Shoutout to Nakib for the solid work he did. He was clear about what was being offered, and I knew exactly what I was getting. He was assertive, attentive, and patient—definitely would work with him again."

"Arlo Henderson is a first rate organization. We have been delighted with the fast, fair, thorough and kind interactions we have had with this group. Cannot say enough good things about them and would most certainly recommend them to anyone looking for any type of insurance. I would give them more stars if they allowed!"

"I recently had the pleasure of working with Alejandra as my insurance agent, and I can't speak highly enough of her. From the moment we began our interactions, her warmth and friendliness made a complex process feel simple and manageable. Alejandra’s professionalism is matched only by her genuine kindness and patience. She was always available to answer questions, address concerns, and ensure I was fully informed every step of the way. Her proactive approach and dedication to excellent service made a significant difference in my experience. If you're looking for an insurance agent who combines expertise with a personal touch, Alejandra is the one to go to. Her outstanding service and unwavering support is truly remarkable."

"Alejandra a sido mi asesora por más de 3 años cada vez que tengo alguna duda o necesito realizar un cambio me comunico con ella, me atiende con mucha amabilidad, paciencia y profesionalismo. Tiene mucho conocimiento, y siempre encuentra una solución para mi. La súper recomiendo!"

"My experience with Alejandra at State Farm was exceptional. From their friendly and knowledgeable team to their commitment to customer satisfaction, I wholeheartedly recommend her to anyone searching for reliable insurance services."

"I had the pleasure of working with Alejandra López for both my home and auto insurance needs, and the experience was exceptional. From the start, they were knowledgeable and took the time to fully understand my specific needs for coverage. Key Highlights: 1. Personalized Service: Alejandra López provided tailored options for both my home and auto insurance, ensuring I had adequate coverage without unnecessary extras. They were very attentive to my concerns about coverage limits and potential gaps. 2. Clear Communication: The agent made complex terms and policy details easy to understand, offering guidance on what coverage I truly needed for both home and auto. They also kept me updated throughout the process, answering all my questions promptly. 3. Competitive Pricing: While price wasn’t my only concern, they found a policy that fit my budget without compromising on quality. The agent also helped me explore discounts, like bundling home and auto policies, which significantly lowered my premiums. 4. Follow-Up and Support: After my policies were in place, the agent followed up to make sure everything was clear and offered assistance with any claims or adjustments in the future. It’s reassuring to know I have someone who is proactive and available when needed. Overall, I highly recommend Alejandra López for anyone looking for a responsive and customer-oriented approach to insurance. They made the whole process seamless and stress-free!"

"They always offer great customer service as well as amazing prices for your policy needs. Highly recommended!!"

"I would like to thanks Alejandra she is very nice very helpful she explain everything she knows what she is doing that's why I always ask for her thank you"

"Your service is excellent, Alejandra's collaboration was A+, thank you Alejandra for your collaboration."

"Extremely Disappointing. I had coverage with Geico for 5+ years, never had an issue, but after 2 premium changes in the last 12 months (6 month policy x2) I felt I was probably overpaying. Got a great quote from State Farm and thought I would give them a try and bundled Auto + Renters Insurance. Just moved and my new apartment complex requires that they are listed as an interested party to be notified of any policy changes, which I was notified of on 7/26. I emailed Arlo Friday 7/26 at 3:52pm and received a reply that they would assist at 4:04pm. This was the last time anyone followed up with me. In his email he cc’d Nicholas. Monday 7/29 I waited until end of day and emailed back asking for an update. I received an out of office from Arlo, nothing from Nicholas still. Tuesday 7/30 I logged into my account and checked my proof of coverage and it still had not been updated, but after some digging I finally figured out how to submit the update to the interested party online. I called at 10:50 and spoke with Julie and explained that according to the letter from my complex I had until Friday to update this information or they would add their own insurance policy through Assurant and bill me. She confirmed that she received the request and stated she would work on it right away and call me back if there was any issues. She also confirmed I would receive an email once this was completed. Wed 7/31, 11:37 AM I logged into my account … still not updated. I called and left a message asking for an update (this voicemail was never returned). At lunch time I logged in again and submitted an email through the “contact my agent” option online. … still no response. Thursday 8/1, 10:00 AM I tried to call State Farm directly, unfortunately it re-routed my call to my local agent’s office. I spoke with Les, after explaining my frustration he tried to look into the issue and confirmed that the request was finally completed sometime Wed 7/31 but due to the “system it was still pending an update and so the proof of coverage would not be reflected online” I explained I need to email proof to my apartment complex. He said that he could circumvent this to give him an hour and he would email me. He was not able to address why 1. No one returned the voicemail 2. No one ever emailed me back from Monday. 3. Why no one every responded to the complaint I submitted through the website on Wednesday. I asked how I could file a complaint with State Farm and he said there was not an option but I could try to email Arlo. I said I did on Monday and he insisted he has been busy with Client meetings all week. Its now 11:30 about an hour and 20 min after I last spoke with Les … and you guessed it no email. Not even I big deal but when I purchased renters insurance, I got a call from Arlo’s office 7/17 because they needed to confirm why my physical address was different from my mailing. I said because I was moving 7/24 (the date my policy coverage was set to begin) The woman said she would set a reminder to update my address for me on 7/24, when I logged in Monday 7/29 to try and see if my policy was updated …. My address was still my old apartment. **** Update**** Called State Farm and they assisted me with changing my State Farm Agent. I chose Mark Forgas Jr. located in Clearwater. Spoke with Tiffany and had proof of coverage with my interested party updated emailed to me within 30 min. If you are having issues with this office I strongly recommend switching, it was a completely opposite experience."

"Your Office manager was so incredibly helpful to my husband and I. We had lost our homeowner insurance and Mia was so helpful in walking us through the process and helping us to get new insurance. What an amazing blessing she was to us!"

"This agency has always been very responsive to my questions and needs. I recently spent quite a bit of time on the phone with Mia J figuring out how I could get the best auto insurance rates. She was very professional and knowledgeable."

"Great service great experience great pricing they go the extra mile"

"I had an overwhelmingly positive experience with Mia at Arlo Henderson's office! I was shopping for auto insurance through the typical do-it-yourself quotes online and comparing coverages and settled on a policy with State Farm. Arlo's office was selected as the default most likely due to the proximity of my address in Westchase. A few days had passed since I purchased the policy and since I had never been a State Farm customer before, I had some questions and called Arlo's office. Mia answered on the second ring (no keypad option games, no outsourcing to another country) and she was able to access my policy and answer my questions. She had also given me some additional information about some alternative coverages that State Farm offers and made complete sense for our family. She spent about an hour with me, taking time out of anything else she had going on and not rushing me off the phone. I called back the next day and had the same experience. I got through to Mia immediately upon calling and added another policy to my account, as well as transferred my homeowner's policy to their office. This type of customer service is getting very difficult to find these days. Mia was fantastic, knowledgeable and does what is best for her customers."

"Mari Rivera was so kind in helping my father with his car insurance. She went above & beyond in answering all of his questions & concerns in full detail. We would definitely recommend other family and friends to use her in future insurance needs."

"I recently had the pleasure of working with Mia at State Farm, and I must say, she was incredibly helpful throughout the entire process. Her professionalism and knowledge were evident as she patiently answered all of my questions and guided me through the various insurance options available. What stood out the most about Mia was her exceptional customer service. She took the time to understand my needs and concerns, ensuring that I felt confident in the decisions I was making regarding my insurance coverage. Mia's attention to detail and willingness to go above and beyond truly made a difference in my experience. Thanks to Mia's assistance, I was able to find the perfect insurance plan that suited my needs and budget. I wholeheartedly recommend Mia to anyone in need of insurance services. Her dedication and expertise make her an invaluable asset to State Farm, and I am grateful for her assistance. If you're looking for a reliable insurance agent who genuinely cares about her clients, look no further than Mia at State Farm."

"Mia is extremely efficient and customer service oriented. She took her time to go over all my options and very thorough with the details and explanations, helping get the best possible pricing for everything. My family has been with State Farm for over 50 years and my with this particular agent for more than 15 when my agent retired. We feel very confident with them taking care of our auto and homeowners needs! It is very obvious that Mia takes pride in her work and puts her clients first. Thank you so much"

"I had the best experience with Mia / Office Manager with Heritage issues. She went above and beyond with everything to resolve the issues. I would highly recommend her as representative! The best client service received in years!"

"The receptionist, Mauri (sp?) was completely unhelpful and rude. She treated me as if my call for an insurance quote was a huge inconvenience. There are too many insurance salespeople to put up with being treated poorly. Go elsewhere."

"These guys are great!! Always take care of me and my family!"

"If you only knew how this office manager treats his staff and his language. Be warned."

"Arlo and his staff are great. I walked in before last years hurricane with some questions and ended up sitting down with him for about 30-45 minutes just talking about cars. His team is great and has won my loyalty for years to come."